Privacy Policy

OT Solutions (East Anglia) privacy policy explains how OT Solutions (East Anglia) may collect, store, process, share or transfer your data when you request our services, use our website or give us your contact details at events. This policy does not apply to any online services or websites that we do not own or control. Your personal data will also be stored in our outlook accounts whilst work is ongoing.

What personal data is collected and why?

OT solutions (East Anglia) takes your privacy seriously and will only use the personal information provided at assessment or when you fill in forms on our website to make an initial contact in order to provide the information requested. By providing data including your name, email address, home or workplace address and contact telephone numbers, you agree to us contacting you in regards to the services and information requested.

When you provide us with personal information, consent is implied that you are aware that we are collecting the information and using it for that explicit reason only.

Collection of information may be done in several ways; for example, verbally, via a written form, or an email received from an associated agency such as SSAFA or a solicitor. It may also be taken from various sources such as the individual themselves, a family member, or another health and care professional (if permission gained and appropriate).

Sharing information will involve consideration of questions such as: what information is to be distributed, to whom, in what format, how often, under what circumstances, and for what purposes and using what security measures?

Usage is important for a range of purposes including: storage, analysis, developing lessons learned, and must be compatible and relevant for the original purpose.

Your information will enable us to process your information and supply the services you have requested.

We do not use personal information for statistical purposes and we will never pass on any of your information to third parties for marketing purposes.

It is important that information that we hold on you is accurate and up-to-date, please make sure that you inform us quickly of any appropriate changes to your information such as a phone number change.

Disclosure of personal data

We do not sell, share or disclose personal data to any third party for marketing purposes.

We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to comply with the law or legal process, such as to prevent fraud, protect the rights and property of OT Solutions (East Anglia) or to enforce our conditions of use including to protect against misuse or unauthorised use of our website.

We operate as sole traders, so no third party could acquire OT Solutions (East Anglia).

OT solutions (East Anglia) works within The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018 guidance, which provide the legal framework for data protection. We work responsibly for protecting personal data and ensuring it is handled and used appropriately and in accordance with data protection laws and principles, including The Caldicott Principles.

Storing and retaining data

Archiving takes place after a period of time, determined by national frameworks and agreed organisational policy.

Disposal takes place after the information has been retained for the minimum period of 7 years. Information will be securely destroyed when no longer required.

How to withdraw consent or make an access to information request?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, a note on this page will indicate it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. An individual can make a subject access request by requesting information verbally or in writing and this will be actioned within 1 month of the date the request is received.

Questions or complaints

By submitting your personal data you consent to the use of that data as set out in this policy. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at www.ot-solutions.co.uk

Security

We take security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.